Returns & Refunds

At Lavuré™, we are committed to delivering high-quality products and ensuring your satisfaction with every purchase. If you're not completely satisfied, we offer a 30-day return policy for unused items in their original packaging. Please note that we do not accept returns or issue refunds for items that have been used, worn, or damaged through normal use or misuse. For your convenience, here’s an overview of our Return & Refund Policy: 

HOW TO INITIATE A RETURN

If you are not completely satisfied with your purchase and would like to initiate a return, please email us at support@lavureshop.com within 30 days of delivery. Include your order number and the reason for the return. All returns must be approved by our team before shipping the product back. Items must be returned in their original packaging and in unused condition. Please include your order number and shipping name in the return package to help us process your return quickly. Customers are responsible for return shipping costs unless the item was damaged upon receipt.

INSPECTION PROCESS

Upon receipt of your return, please allow up to 10 business days for us to inspect the item(s). Once we confirm that all returned items are in good condition, please allow up to 30 business days from the confirmation date for your refund to be processed. If you do not receive your refund after it has been confirmed and successfully processed, please contact your financial institution for further assistance.

RESTOCKING FEE

If you return an item that is not approved by our team, without a valid reason, or is outside of the 30-day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

NO REFUNDS FOR USED, WORN, OR DAMAGED ITEMS 

We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.

REVIEW OUR POLICY

Please note that we reserve the right to modify our Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version of the policy before purchasing and using our products. By purchasing and continuing to use Lavuré products, customers acknowledge and accept this Return & Refund Policy.

 

RETURNS FAQ

Where can I find my order number to register my return?

You can find your order number in the confirmation email you received after placing your order. If you did not receive the email or need assistance, our customer service team is happy to help.

What should I do if a product is delivered faulty or damaged?

Occasionally, a product may be damaged during shipment or production. If this happens, we are more than happy to assist you in resolving the issue. Please send an email to support@lavureshop.com with a photo of the problem. Our customer service team will work with you promptly to find a solution.

What should I do if I want to return my order outside the return period?

Please ensure your return is sent within the 30-day return period. For further details, please contact our customer support team to explore your options. 

 

KEY TAKEAWAYS

  • We offer a 30-day return policy for unused items that are returned in their original packaging.
  • We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.
  • To initiate a return, please email us at support@lavureshop.com within 30 days of delivery and provide your order number and reason for the return.
  • Customers are responsible for return shipping costs, unless the item was damaged upon receipt.
  • Upon receipt of your return, it may take up to 10 business days for us to inspect your item(s). 
  • Please note that we reserve the right to modify this Return & Refund Policy at any time.